Frequently asked questions

A typical session for individuals is about 50 minutes to 1 hour long. Prior to your appointment, you will be asked to fill in a short registration form, and a consent form for therapy.

We recognise that coming to your first appointment can be anxiety provoking. Our aim is to make you feel comfortable enough to talk about what you like help with for yourself or your child, and how you would like things to progress. In this first session, we may ask you lots of details about the problems you or your child are facing and the impact that this is having. We may ask you to fill in some questionnaires.

It is important to remember that this is an opportunity for you to decide whether the therapist feels like somebody you could work with. We recognise that finding a person you feel comfortable with is really important and our therapists are open to discussing this.

Our fees range from $200 to $300 per hour. The actual fee depends on the therapist and session length. Extra time will be chargeable in blocks of 15 minutes.

We offer a lower rate for sessions conducted by recently graduated counsellors. Sessions are between 50-60min long and cost $100 per session. Cases are allocated based on complexity and estimated short duration. Please contact us to discuss your needs.

We accept payment by:
- PayNow (UEN 201616578K)
- Online bank transfer
- Cash at our practice
Please reference the client’s name. Please take a screenshot of your payment and forward via WhatsApp to +65 86990568. 

If you need to cancel or reschedule an appointment, please notify us at least 24 hours prior to your scheduled time. You can call, WhatsApp message or email to reschedule. If you miss a session without cancelling, or cancel with less than twenty-four hours’ notice, you will be charged a cancellation rate of 100%. In the case of emergencies, please contact us as soon as you know that you will miss a session.

A professional code of ethics guides all mental health professionals in matters of confidentiality and the release of information.
Therapists cannot disclose any personal information about their clients without prior permission, unless
(1) you have given written permission to your therapist to discuss a matter with another party (e.g. your doctor)
(2) your therapist determines you are a danger to yourself or others
(3) in the unlikely event that your therapist is ordered by the court of law to disclose information, or
(4) you have given information indicating the abuse of children.

Your therapist will inform you of the situation prior to making any such disclosure. If you have concerns about confidentiality, it is good to discuss these issues at your first session. Don’t be afraid to ask. 

Yes. We welcome clients from all walks of life. We are LGBTQIA+ affirming.

Regardless of age, ethnicity, race, religion, gender and sexual orientation, we provide services to individuals, couples, children, families, schools and organisations.

Sessions can be conducted in Mandarin.

There are many terms for mental health professionals. The main difference is with the training for each profession, though the meanings can overlap.

A counsellor’s training can vary from a diploma to master’s level degrees. A counsellor tends to deal more with life issues, such as stress and relationships. Counselling will enable you to explore personal development and create adjustments in your life.

A psychologist is a person who holds a master’s or doctoral degree in psychology. A psychologist may have a doctoral degree (PhD) and be called a “Dr”, but they are not a medical doctor. A clinical psychologist is usually trained to deal with issues such as depression, schizophrenia or disabilities and helps a patient through counselling and psychotherapy.

A psychiatrist is a medical doctor, who can prescribe medication and can also provide psychotherapy.

A psychotherapist has extensive training in therapy and has a master’s or doctoral degree in the chosen approach. A psychologist or a psychiatrist can also practice psychotherapy. Psychotherapy will allow you to examine, evaluate and learn how to adjust your feelings, actions and thoughts.

© Copyright 2023 Reconnect Pte Ltd